FAQ
Frequently Asked Questions
We’re here to make your Bug Vortex experience seamless. Below are answers to common questions about our product, orders, and policies.
Product Questions
Q: How does the Bug Vortex work?
A: The Bug Vortex mimics carbon dioxide to attract mosquitoes and other flying pests, then traps them with a quiet fan. It’s chemical-free and safe for indoor and outdoor use.
Q: What is the coverage area?
A: Each unit effectively covers up to 215 square feet of space.
Q: Can I use it outdoors?
A: Yes! Use it on patios, balconies, campsites, or near entryways. Just power it with a USB-compatible power bank or outdoor outlet.
Q: Is it safe around kids and pets?
A: Yes. The Bug Vortex is non-toxic, odor-free, and contains no zapping or harmful chemicals.
Setup & Usage
Q: How do I power the device?
A: It runs on a USB connection. Plug it into a wall outlet, computer, or power bank.
Q: How long should I leave it running?
A: For best results, run it continuously — especially in the evening when mosquitoes are most active.
Q: How do I clean it?
A: Simply detach the bottom trap compartment and empty it. Wipe with a dry or lightly damp cloth. Avoid submerging in water.
Orders & Shipping
Q: How long will it take to get my order?
A: Orders are processed in 1–2 business days and delivered via standard shipping. You’ll receive tracking details once shipped.
Q: Can I track my order?
A: Absolutely! We’ll send you a tracking number via email once your order ships.
Returns & Warranty
Q: What if I want to return it?
A: We offer a 30-day return window. Please visit our Returns page for details.
Q: Is there a warranty?
A: Yes — each Bug Vortex comes with a 60-day limited warranty covering manufacturing defects. Visit our Warranty page to learn more.
Still Have Questions?
Feel free to Contact Us at info@bugvortex.com — we’ll get back to you within 1–2 business days.